SLA-backed Annual Maintenance Services for your ERPNext system. Dedicated account manager, ticketing dashboard, patch upgrades and quarterly optimization audits.
24×7
Critical Support
4hr
Response SLA
Quarterly
Audits
Dedicated
Account Manager
Core Features
A complete, integrated solution purpose-built for your business.
Dedicated support portal with priority-based ticketing. P1 issues resolved within 4 hours — guaranteed.
A single point of contact who knows your system, your team and your business processes.
Regular ERPNext version upgrades and security patches applied in a tested, zero-downtime manner.
Quarterly system health checks, performance reviews and optimization recommendations.
On-demand training sessions for new employees and refresher training for existing users.
Minor customizations and module enhancements included in annual plans — no extra billing.
How It Works
A structured, milestone-driven approach that delivers results
We audit your existing ERPNext setup, document configurations and establish support baselines.
Dedicated ticketing portal configured for your team with priority levels and escalation matrix.
Clear SLA terms — response times, resolution times and escalation paths documented and agreed.
Your team raises tickets; our team resolves. Monthly reports shared on ticket trends and system health.
Quarterly calls to review system performance, discuss enhancements and plan the roadmap ahead.
Why Sanvidhi Tech
P1 critical issues acknowledged within 1 hour and resolved within 4 hours — always.
Dedicated account manager who understands your system deeply — no explaining from scratch each time.
We don't just fix issues — we proactively identify and fix inefficiencies before they cause problems.
Regular training ensures your team always gets the most out of ERPNext.
Book a free consultation. Our team will get back to you within 24 hours.